HelaGo Sri Lanka: Complete Guide - Hotline Number, Registration, Payment Terms & Founder Details

Looking for HelaGo's driver hotline number? Want to know how to register as a driver? Need information about payment terms and conditions? This comprehensive guide answers all your questions about Sri Lanka's newest homegrown ride-hailing platform.

HelaGo Driver Hotline Number - Contact Support

HelaGo Driver Hotline: 0115 111 222

The HelaGo driver support hotline is available to assist drivers with:

• Registration queries
• Technical app issues
• Payment questions
• Trip-related concerns
• Account verification
• General support

Save this number: 0115 111 222 - Your direct line to HelaGo driver support in Sri Lanka.

What is HelaGo?

HelaGo is Sri Lanka's latest locally-built ride-hailing platform that connects passengers with drivers through a mobile app. Launched in January 2025, HelaGo is owned and operated by Bhasha Lanka (Pvt) Ltd, the same company behind popular Sri Lankan platforms like Helakuru, PayHere, and HelaPay.

Official Website: https://www.helago.lk/

What makes HelaGo unique is its "Open & Fair" pricing model where drivers bid their fares and passengers can see multiple offers before choosing, creating transparency rarely seen in ride-hailing apps.

Who Founded HelaGo? Meet Dhanika Perera

Founder & CEO: Dhanika Perera

HelaGo was founded by Dhanika Perera, one of Sri Lanka's most successful tech entrepreneurs and the CEO of Bhasha Lanka (Pvt) Ltd.

LinkedIn: https://www.linkedin.com/in/dhanika/

About Dhanika Perera

Education:

• Bachelor's Degree in Computer Science & Engineering from University of Moratuwa
• MBA from University of Sri Jayewardenepura

Entrepreneurial Journey: Dhanika Perera has nearly 15 years of entrepreneurial experience building digital solutions for Sri Lankans. His companies have transformed how millions of people use technology in Sri Lanka.

Companies Founded:

1. Helakuru (2011) - Sri Lanka's most popular Sinhala keyboard and Superapp used by millions
2. PayHere (2016) - Sri Lanka's first Central Bank-approved aggregated payment gateway serving 3,000+ businesses
3. HelaPay - Digital wallet for contactless payments
4. HelaRoo - Local content and services platform
5. HelaGo (2025) - Ride-hailing platform with fair pricing

Awards & Recognition:

• mBillionth South Asian Award
• e-Swabhimani Award
• NBQSA (National Business Quality Award)
• Emerging Entrepreneur Award
• ICT Leader Recognition
• Most Innovative Entrepreneur
• Government of Sri Lanka Recognition for Digital Transformation

Perera's vision is clear: build technology that achieves digital inclusion for every Sri Lankan, removing barriers of language, payment access, and service availability.

HelaGo's Recent Funding

In January 2025, HelaGo secured USD 1 million in seed funding through a partnership with the David Pieris Group, one of Sri Lanka's most respected mobility conglomerates. This partnership provides HelaGo with operational support and an islandwide dealer network for rapid expansion.

How to Register as a HelaGo Driver - Complete Guide

Driver Registration Requirements

To register as a HelaGo driver in Sri Lanka, you must have:

✅ Valid driving license for your vehicle class
✅ Vehicle registration (RC book)
✅ Valid vehicle insurance (minimum third-party liability)
✅ NIC (National Identity Card)
✅ Mobile phone with internet connection
✅ Bank account or mobile wallet for payouts

Eligible Vehicles:

• Tuk-tuks (Three-wheelers)
• Motorcycles/Bikes
• Cars
• Vans
• Lorries

Step-by-Step Registration Process

Step 1: Download the HelaGo Driver App

Android: https://play.google.com/store/apps/details?id=lk.bhasha.helago.driver
iOS: Available on Apple App Store (search "HelaGo Driver")

Step 2: Open the App and Start Registration

• Launch the HelaGo Driver app
• Click on "Register" or "Sign Up"
• Enter your mobile number
• Verify with OTP (One-Time Password)

Step 3: Upload Required Documents

• Take clear photos of: National Identity Card (NIC) - both sidesValid driving licenseVehicle registration (RC book)Vehicle insurance certificateYour selfie photo for verification
• National Identity Card (NIC) - both sides
• Valid driving license
• Vehicle registration (RC book)
• Vehicle insurance certificate
• Your selfie photo for verification

Step 4: Vehicle Details

• Select your vehicle type (tuk-tuk, car, bike, van, lorry)
• Enter vehicle registration number
• Add vehicle model and year

Step 5: Bank/Payment Details

• Enter your bank account details for payouts OR
• Connect your mobile wallet (if applicable)

Step 6: Submit for Verification

• Review all information carefully
• Submit your application
• Wait for HelaGo team verification (typically 24-48 hours)

Step 7: Activation

• Once approved, you'll receive confirmation
• You can immediately go online and start accepting rides

Registration is completely FREE - no deposits, no advance payments, no registration fees.

Need Help? Contact Driver Hotline: 0115 111 222

HelaGo Driver Earnings - How Much Do You Keep?

Driver Commission Structure

HelaGo operates on one of the most driver-friendly commission structures in Sri Lanka:

Driver keeps: 93% of fare
HelaGo service fee: 7%

Example:

• Total fare: Rs. 1,000
• You keep: Rs. 930
• Service fee: Rs. 70

This is significantly better than many other ride-hailing platforms, ensuring drivers keep more of their earnings.

How Driver Bidding Works

Unlike traditional ride-hailing apps with fixed algorithm-based pricing, HelaGo uses an "Open & Fair" bidding system:

1. Passenger requests a ride - enters pickup and drop location
2. Nearby drivers see the request and can view trip details
3. Drivers submit their fare bids - you set your own price
4. Passenger sees multiple offers from different drivers
5. Passenger selects preferred driver based on fare, rating, vehicle type
6. Trip begins once passenger confirms

This transparent system means:

• No surge pricing surprises
• Drivers control their earnings
• Passengers make informed choices
• Fair competition based on service quality

HelaGo Payment Terms & Methods

Payment Options for Passengers

Passengers can pay using multiple methods:

✅ Cash - Traditional payment at trip end
✅ HelaPay - Digital wallet (through Helakuru app)
✅ Cards - Credit/Debit cards via secure payment gateway

How Drivers Get Paid

For Digital Payments (HelaPay/Cards):

• HelaGo settles driver payouts net of the 7% service fee
• Payments are transferred to your registered bank account or mobile wallet
• Payout schedule is communicated in the driver app
• Fast, secure, and automated transfers

For Cash Payments:

• Driver collects cash directly from passenger at trip end
• Driver is fully responsible for collecting the agreed cash fare
• Important: If a passenger fails to pay cash, HelaGo bears no liability
• Always ensure payment collection before ending trip in the app

Tips

• Passengers can tip drivers in cash or digitally (where available)
• Tips are voluntary and go 100% to the driver
• Tips are NOT subject to HelaGo's 7% service fee

Expense Tracking

The HelaGo Driver app includes a built-in expense tracker to help you:

• Monitor fuel costs
• Track maintenance expenses
• View gross earnings
• Calculate net profit
• Manage your driving business efficiently

HelaGo Terms & Conditions - What You Need to Know

Driver Responsibilities & Requirements

By registering as a HelaGo driver, you represent and warrant that:

✅ You hold a valid driving license for your vehicle class
✅ Your vehicle is properly registered and roadworthy
✅ You have valid insurance (at least third-party liability) as required by Sri Lankan law
✅ You comply with the Motor Traffic Act and all local regulations
✅ You will NOT operate under the influence of alcohol, drugs, or while fatigued
✅ You will comply with speed limits and traffic rules
✅ You will maintain vehicle cleanliness and safety standards (seatbelts/helmets)
✅ You will use the platform fairly without price manipulation or fraud
✅ You ensure pickup and drop locations are accurate and lawful

Account Verification & Security

HelaGo may verify your identity through:

• NIC verification
• Selfie verification
• Mobile OTP (One-Time Password)
• Payment instrument verification
• Driver document verification

HelaGo may suspend or terminate accounts for:

• Terms of service violations
• Fraudulent activity
• Chargebacks or payment issues
• Safety risks or serious complaints
• Consistently low ratings

Trip Cancellations & Fees

Passenger Cancellations:

• If passenger cancels after driver acceptance, a cancellation fee may apply
• If passenger is a no-show after grace period, a no-show fee may apply
• These fees compensate drivers for time and travel toward pickup

Driver Cancellations:

• Drivers may cancel for valid reasons (breakdown, emergency)
• Repeated late arrivals or cancellations without valid reason may result in: PenaltiesReduced priority for trip offersPotential deactivation
• Penalties
• Reduced priority for trip offers
• Potential deactivation

Waived Fees: HelaGo may waive cancellation fees for safety concerns, fraud, or app errors.

Ratings & Reviews

After each trip, both passengers and drivers can rate and review each other.

Consequences of Low Ratings:

• Consistently low ratings may lead to: Driver education/trainingTemporary account restrictionsAccount deactivation (in severe cases)
• Driver education/training
• Temporary account restrictions
• Account deactivation (in severe cases)

Maintain excellent service to keep high ratings and maximize trip opportunities.

Governing Law

All HelaGo terms and conditions are governed by the laws of Sri Lanka. Any disputes are subject to the jurisdiction of Sri Lankan courts.

Full Terms & Conditions: https://www.helago.lk/terms/

Data & Privacy

HelaGo collects and processes data including:

• Identity verification (NIC, selfie, mobile number)
• Location data (GPS for trip routing)
• Payment information
• Trip history and ratings

Your data is handled according to Sri Lankan data protection regulations and Helakuru's privacy policy.

Privacy Policy: Available in the app and on HelaGo website

Third-Party Services

The HelaGo platform relies on third-party services for:

• Maps and routing (Google Maps)
• Payment processing (PayHere, HelaPay, card gateways)
• KYC (Know Your Customer) verification
• Communication services

Availability of these services is not guaranteed. Your use may be subject to their respective terms.

Liability Limitations

Important limitations to understand:

⚠️ HelaGo is not liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits or property loss connected to platform use
• Issues arising from third-party services

📌 HelaGo's aggregate liability is limited to:

• For drivers: Service fees collected from affected rides within preceding 3 months
• For passengers: Fare paid for affected rides within preceding 3 months

Dispute Resolution

If you have issues or disputes:

1. First contact: HelaGo Helpdesk via in-app support or Driver Hotline 0115 111 222
2. Informal resolution: Most issues can be resolved through direct communication
3. Formal process: If needed, follow formal dispute resolution procedures outlined in terms

Claims must be brought individually - class action or representative actions are not permitted where legally enforceable.

How HelaGo Passenger App Works

Two Ways to Use HelaGo as a Passenger

Option 1: Through Helakuru Superapp

• If you already use Helakuru (the popular Sinhala keyboard app)
• HelaGo is integrated directly into Helakuru
• No need to download a separate app
• Access all Bhasha services in one place (Helakuru, Esana, HelaPay, HelaGo)

Option 2: Standalone "Go by HelaGo" App

• For non-Helakuru users and tourists
• Download "Go by HelaGo" from Google Play Store or Apple App Store
• Simplified ride booking without the full Superapp features
• Perfect for visitors to Sri Lanka

Booking a Ride - Passenger Experience

1. Enter your destination - pickup and drop-off locations
2. View multiple driver offers - see different fares, ratings, vehicle types
3. Choose your preferred option - based on price, ratings, arrival time
4. Track your driver - real-time location tracking
5. Complete your trip - pay via cash, HelaPay, or card
6. Rate your experience - help maintain service quality

Passenger Payment Experience

Cash Payments:

• Simply inform driver at trip start
• Pay exact fare at trip end
• No digital payment setup required

Digital Payments (HelaPay):

• Connect your bank account through Helakuru app
• Set up biometric authentication (fingerprint or Face ID)
• Pay instantly with a tap
• Secure, fast, and convenient

Card Payments:

• Enter card details (one-time or save for future)
• Secure payment processing through PayHere
• Works with all major credit/debit cards

HelaGo vs Other Ride-Hailing Apps in Sri Lanka

What Makes HelaGo Different?

1. Fair Bidding System

• Drivers set their own fares (not algorithm-controlled)
• Passengers see multiple offers and choose
• Transparent pricing with no surge surprises

2. Better Driver Earnings

• 93% payout to drivers (only 7% service fee)
• One of the highest driver earning percentages in Sri Lanka

3. Locally Built

• Created by Sri Lankans for Sri Lankans
• Understands local context, languages, and needs
• Revenue stays in Sri Lanka's economy

4. Multiple Payment Options

• Cash, HelaPay, or cards - passenger's choice
• Integrated with Sri Lanka's own digital payment ecosystem

5. Integrated Ecosystem

• Part of Helakuru Superapp for existing users
• Synergy with PayHere, HelaPay, and other Bhasha services

6. Driver-Friendly Platform

• Free registration (no deposits or fees)
• 24/7 local driver support hotline
• Built-in expense tracker
• Fair terms and conditions

HelaGo Coverage Areas

Current Service Areas (January 2025)

HelaGo launched in the Western Province starting January 6, 2025, covering:

• Colombo
• Gampaha
• Kalutara

Expansion Plans

HelaGo plans nationwide expansion across Sri Lanka, bringing fair ride-hailing to:

• Kandy (Central Province)
• Galle (Southern Province)
• Jaffna (Northern Province)
• All major cities and towns across the island

As more drivers register and passenger adoption grows, HelaGo will gradually expand service coverage to serve all of Sri Lanka.

Frequently Asked Questions (FAQ)

How do I contact HelaGo driver support?

Call the HelaGo Driver Hotline: 0115 111 222 for any driver-related queries, technical issues, or support.

Is HelaGo registration free for drivers?

Yes, completely free. No deposits, no advance payments, no registration fees. Just download the app, upload documents, and start earning once approved.

How long does driver verification take?

Typically 24-48 hours after submitting all required documents. You'll receive notification once approved.

What commission does HelaGo charge?

HelaGo charges 7% service fee. Drivers keep 93% of the fare - one of the best rates in Sri Lanka's ride-hailing market.

Can I pay cash on HelaGo?

Yes, passengers can pay via cash, HelaPay, or cards. Drivers collect cash directly from passengers at trip end.

What vehicles are eligible for HelaGo?

Tuk-tuks (three-wheelers), motorcycles, cars, vans, and lorries - as long as you have valid license, registration, and insurance.

Who owns HelaGo?

HelaGo is owned by Bhasha Lanka (Pvt) Ltd, founded by Dhanika Perera. Bhasha also owns Helakuru, PayHere, and HelaPay.

Where can I read full terms and conditions?

Visit https://www.helago.lk/terms/ for complete HelaGo terms and conditions.

Is HelaGo available islandwide?

Currently serving Western Province (Colombo, Gampaha, Kalutara) with plans for nationwide expansion across Sri Lanka.

How does HelaGo bidding system work?

Drivers see ride requests and submit their fare offers. Passengers see multiple bids and choose their preferred driver based on price, rating, and vehicle type.

Why Choose HelaGo - Final Thoughts

HelaGo represents a new era of fair, transparent, and locally-built ride-hailing in Sri Lanka. Founded by Dhanika Perera and backed by Bhasha's proven track record with Helakuru and PayHere, HelaGo offers:

For Drivers:

✅ Fair earnings (93% payout)
✅ Free registration
✅ Control over your fares
✅ 24/7 local support (0115 111 222)
✅ Expense tracking tools
✅ Transparent terms

For Passengers:

✅ Multiple fare options to choose from
✅ No surge pricing surprises
✅ Flexible payment methods (cash/digital)
✅ Support for local economy
✅ Quality service from motivated drivers

Whether you're a driver looking to maximize earnings with fair terms, or a passenger seeking transparent pricing and quality service, HelaGo is built for you.

Ready to Get Started?

Drivers - Register Now: 📱 Download: https://play.google.com/store/apps/details?id=lk.bhasha.helago.driver
📞 Hotline: 0115 111 222

Passengers - Book Your First Ride: 🌐 Visit: https://www.helago.lk/
📱 Download Helakuru Superapp or "Go by HelaGo" standalone app

Join the HelaGo movement - #Go එකේ යං! 🥳💚💪

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HelaGo is a product of Bhasha Lanka (Pvt) Ltd, owned by Dhanika Perera, serving Sri Lanka's digital transformation journey. All information accurate as of January 2025.