Returns and Refunds Policy
Thank you for shopping at BooxWorm.lk. We hope you are delighted with your purchase, but if you are not entirely satisfied, we're here to help.
Returns
You have [X] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please contact our Customer Service team at [customer-service@booxworm.lk] to initiate a return. Include your order number and the reason for the return in your email. Once your return is approved, we will provide you with instructions on how to proceed.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different one, please contact our Customer Service team at [customer-service@booxworm.lk]. You will be responsible for any price difference and applicable shipping fees.
Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact our Customer Service team at [customer-service@booxworm.lk].